Terms and Conditions of Use
Audiology Center, Inc.
dba: Hearing Healthcare Associates
dba: Audiology Research Associates
Effective Date: March 6, 2026
Last Updated: March 6, 2026
Please read these Terms and Conditions (“Terms”) carefully before using the website https://hearingtricities.com (the “Website” or “Site”) operated by Audiology Center, Inc. (together with its d/b/a names Hearing Healthcare Associates and Audiology Research Associates, collectively referred to as “we,” “us,” “our,” or the “Clinic”).
By accessing or using the Website, downloading any guides or materials (e.g., the free “Guide to Hearing Aids”), submitting appointment requests, contact forms, or other inquiries, opting in to SMS, or otherwise interacting with the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
These Terms supplement (and do not replace) our Privacy Policy (available at https://hearingtricities.com/privacy-policy/). Please review the Privacy Policy for details on how we collect, use, disclose, and safeguard your personal information through the Site, including via forms, SMS opt-ins, and automatic collection methods.
Any protected health information (PHI) you provide in connection with healthcare services (whether in-clinic or submitted in ways that constitute PHI) is governed exclusively by HIPAA and our separate Notice of Privacy Practices: . The Privacy Policy and these Terms apply only to non-PHI information collected through the Website and related online interactions.
1. Medical Disclaimer – Important Information for Users
The Website is provided for informational and educational purposes only. All content—including descriptions of hearing evaluations, hearing aids (digital technology from top manufacturers), balance/vestibular services (including vertigo treatment), pediatric hearing care (newborns and children), tinnitus management, blog posts, guides, or any other materials—is not medical advice, diagnosis, or treatment.
Nothing on the Website creates or constitutes a provider-patient relationship with Audiology Center, Inc. or its clinicians. Submitting a form or request does not establish such a relationship.
Always consult a licensed audiologist, physician, or other qualified healthcare professional for personalized evaluation, diagnosis, treatment recommendations, or advice regarding hearing loss, balance issues, tinnitus, or any medical condition. Do not rely on Website content as a substitute for professional care, and do not delay seeking in-person treatment based on information here. We make no guarantees of specific outcomes, hearing improvement, treatment success, or results from any services, devices, or products referenced.
2. No Guarantees or Warranties
We strive to provide accurate and current information, but we make no representations or warranties regarding the completeness, accuracy, reliability, suitability, timeliness, or availability of the Website or its content. All information and the Website are provided “as is” and “as available” without any express or implied warranties. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and title.
3. Use of the Website and User Conduct
You may use the Website only for lawful purposes and in compliance with these Terms. You agree not to:
- Transmit viruses, malware, spam, or any harmful code.
- Attempt unauthorized access to the Website, our systems, or data.
- Reproduce, modify, distribute, or commercially exploit any content without our prior written consent.
- Submit false, misleading, or incomplete information in forms or requests.
- Use of our website to establish contact by solicitors is prohibited.
- Use the Website in any way that violates applicable laws or infringes third-party rights.
Appointment requests, contact forms, and inquiries are for informational purposes only; we do not guarantee response times, appointment availability, or acceptance of any request. Patients are strongly encouraged to contact by phone rather than through our website.
4. Intellectual Property
All content on the Website (text, graphics, logos, images, service descriptions, guides, software, etc.) is owned by us or our licensors and protected by U.S. copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to view and use the Website solely for your personal, non-commercial purposes. No other rights or licenses are granted.
5. SMS Text Messaging Consent
By voluntarily providing your phone number and opting in (e.g., via Website forms, checkboxes, or other means), you consent to receive SMS/text messages from Audiology Center, Inc. (dba Hearing Healthcare Associates / Audiology Research Associates) for appointment reminders, important updates, promotions, relevant content, and two-way communication, consistent with our Privacy Policy.
Message frequency varies (typically up to 4 messages per month). Standard message and data rates may apply per your carrier. To opt out at any time, reply “STOP” to any message. Reply “HELP” for assistance or “START” to re-subscribe.
We do not sell phone numbers. They may be shared only with service providers (e.g., SMS platforms) bound to protect your data. You represent that you own or are authorized to use the provided phone number and are at least 18 years old (or have parental/guardian consent if submitting on behalf of a minor). See our Privacy Policy for full details on SMS practices, usage, and your rights.
6. Privacy and Data
Your privacy matters. Our Privacy Policy details how we collect (directly from you, automatically via cookies/analytics, etc.), use (e.g., responding to inquiries, sending consented SMS, improving the Site), share (only with bound service providers, for legal compliance, or business transfers—no selling), and secure your information. It also covers your rights, cookies, children’s privacy, and contact for questions. PHI is handled separately per our Notice of Privacy Practices.
7. Limitation of Liability
To the fullest extent permitted by law, we, our affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages (including lost profits, data, or opportunities) arising from or related to your use of (or inability to use) the Website, reliance on content, or any referenced services/products—even if advised of the possibility.
Our total aggregate liability shall not exceed $100. These limitations apply regardless of legal theory.
8. Indemnification
You agree to indemnify, defend, and hold harmless us and our affiliates, officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising from your use of the Website, violation of these Terms, or any content/information you submit.
9. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws principles. Any disputes shall be resolved exclusively in state or federal courts located in Benton or Franklin County, Washington. You consent to the personal jurisdiction and venue of such courts.
10. Changes to These Terms
We may revise these Terms at any time. Changes will be posted here with an updated “Last Updated” date. Your continued use of the Website after posting constitutes acceptance. Review periodically.
11. Termination
We may suspend or terminate your access to the Website at any time, with or without cause or notice. Provisions that naturally survive (e.g., disclaimers, limitations of liability, indemnification, governing law) remain in effect.
12. Miscellaneous
- These Terms, together with the Privacy Policy, constitute the entire agreement regarding Website use.
- If any provision is invalid, the remainder remains enforceable.
- Our failure to enforce any right does not waive it.
- No services or products are sold directly via the Website unless explicitly stated.
13. Contact Us
For questions about these Terms:
Audiology Center, Inc.
8102 W Grandridge Blvd, Ste. A
Kennewick, WA 99336
(509) 735-7461
[email protected]