Privacy Policy

Audiology Center, Inc.

dba: Hearing Healthcare Associates
Audiology Research Associates

Effective Date: March 6, 2026

Last Updated: March 6, 2026

Audiology Center, Inc. (“we,” “us,” or “our”) operates the website hearingtricities.com (the “Site”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we may collect, use, disclose, and safeguard information you provide or we collect through the Site (such as via contact forms, appointment requests, online portals, or SMS opt-ins).

This Privacy Policy applies only to information collected through our website and related online interactions, as well as verbal consents you may have given in our clinic(s) about your contact preferences. It does not apply to protected health information (PHI) collected or maintained in connection with healthcare services, which is governed by our separate Notice of Privacy Practices. (hyperlink to Notice of Privacy Practices page)

1. Information We Collect

We may collect the following types of information you voluntarily provide directly:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Any other details you voluntarily submit (e.g., through contact forms, appointment request forms, inquiries, or online portal features like scheduling or messaging when not involving PHI)

When you engage with marketing campaigns we may also automatically collect the following type of information:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited, time/date of visit, time spent on pages
  • Referring/exit pages and clickstream data
  • Cookies and similar technologies (see Cookies section below)

We do not intentionally collect sensitive personal information (e.g., health details beyond basic inquiries) through general website features unless submitted voluntarily by you via webforms.

2. How We Collect Information

  • Directly from you: Via forms, requests, portal logins, in-person, or opt-ins.
  • Automatically: Through cookies, server logs, and analytics tools (e.g., Google Analytics).
  • From third parties: Such as analytics providers (if applicable).

We do not purchase lists from third parties and do not market to individuals you have not voluntarily engaged with, or requested, our marketing material. We only interact with those who have opted-in, provided consent, or initiated engagement through our marketing.

3. How We Use Your Information

We use the information to:

  • Respond to your inquiries, process appointment requests, or facilitate communications.
  • Send you the SMS messages you’ve opted in to receive (see SMS section below).
  • Provide updates, promotions, or relevant content based on your preferences (where consented).
  • Improve the Site, analyze usage trends, and enhance user experience.
  • Comply with legal obligations or protect against misuse.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies for functionality, analytics, and performance. You can manage them via your browser settings (disabling may affect Site features). For details, see our cookie banner or browser help.

5. Sharing Your Information

We do not sell your personal information. We may share it as outlined in our Notice of Privacy Policy or in limited cases:

  • With service providers (e.g., hosting, email/SMS platforms, analytics) who assist us and are bound to protect your data.
  • To comply with legal requirements, lawful requests, or to protect rights/safety.
  • In connection with a business transfer (e.g., merger).

6. SMS Communication

When you opt in to receive SMS messages, we collect:

  • Your phone number
  • Consent to send SMS messages

How We Use Your Information

We use your information to:

  • Send you the SMS messages you’ve opted in to receive
  • Provide updates, promotions, or other relevant content based on your preferences

Sharing Your Information

We do not sell your phone number to third parties, but it may be shared with service providers (e.g., hosting, email/SMS platforms, analytics) who assist us with marketing initiatives and are bound to protect your data.

Your Rights

You can opt out of receiving SMS messages at any time by replying with “STOP” to any message we send you, or by requesting in-person at your local office.

Data Security

We implement reasonable measures to protect your personal information from unauthorized access or disclosure.

If you have questions or concerns about our privacy practices, contact us at our main office.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no online transmission or storage is 100% secure. By submitting your information on our site you are doing so with understanding the above.

8. Your Rights and Choices

You may have rights under applicable laws (e.g., access, correct, or delete certain information; opt out of certain uses). Contact us to exercise them. For emails/SMS, unsubscribe via links or “STOP.” You can adjust cookie preferences in your browser.

9. Children’s Privacy

The Site is not directed to children under 18. We do not knowingly collect information from children. Contact on behalf of a minor must be by a parent or guardian.

10. Changes to This Privacy Policy

We may update this policy. Changes will be posted here with the updated date. Review periodically.

11. Notice of Privacy Practices

For more information about how we handle and protect your PHI, please refer to our Notice of Privacy Practices page.

12. Contact Us

For questions or concerns:

Audiology Center, Inc.

8102 W Grandridge Blvd, Ste. A
Kennewick, WA 99336
(509) 735-7461
[email protected]